{"id":8491,"date":"2026-10-19T13:27:43","date_gmt":"2026-10-19T13:27:43","guid":{"rendered":"https:\/\/pulsar.ao\/?page_id=8491"},"modified":"2026-10-19T13:27:43","modified_gmt":"2026-10-19T13:27:43","slug":"grandlinks-itsm","status":"publish","type":"page","link":"https:\/\/pulsar.ao\/en\/grandlinks-itsm\/","title":{"rendered":"GrandLinks ITSM"},"content":{"rendered":"
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\n Command & Control \u00b7 Visibility \u00b7 Governance \u00b7 Security<\/span>\n

\n GrandLinks\n ITSM<\/span>\n <\/h1>\n

Enterprise ITSM built for control, visibility and secure service operations.<\/p>\n

GrandLinks ITSM is developed by Pulsar, which also implements and supports it in Angola. It brings helpdesk ticketing, IT asset management, infrastructure and security monitoring, endpoint evidence and protection, and remote administration together in one system.<\/p>\n

\n \n Talk to us<\/span>\n \n \n \n \n <\/svg>\n <\/span>\n <\/a>\n \n Explore Features<\/span>\n \n \n \n <\/svg>\n <\/span>\n <\/a>\n <\/div>\n <\/div>\n \n
<\/i><\/i><\/i>GrandLinks ITSM<\/span><\/div>\"GrandLinks<\/div>
<\/i>Helpdesk and SLAs<\/div>
<\/i>Assets Management<\/div>
<\/i>Remote support<\/div><\/div><\/div> <\/div>\n <\/div>\n\n \n
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15<\/div>\n
Major Modules<\/div>\n <\/div>\n
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PT \u00b7 EN<\/div>\n
Interface in Portuguese and English<\/div>\n <\/div>\n
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AI<\/div>\n
Powered Assistant<\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n\n \n
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\n Key Features<\/span>\n

Powerful Capabilities<\/h2>\n

Everything you need to transform your operations<\/p>\n <\/div>\n

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AI-Powered Assistant<\/h3>\n <\/div> \n

Suggests solutions on tickets and keeps the conversation history. Optional: uses an external AI service (OpenAI) and can be switched off.<\/p>\n <\/div>\n

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15 Major Modules<\/h3>\n <\/div> \n

Complete IT management, with sub-features in every module.<\/p>\n <\/div>\n

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Real-time Notifications<\/h3>\n <\/div> \n

Live data updates and instant notifications for all system events.<\/p>\n <\/div>\n

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Dashboard & Analytics<\/h3>\n <\/div> \n

Interactive charts, metrics, and customizable widget-based dashboard.<\/p>\n <\/div>\n

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Enterprise Security<\/h3>\n <\/div> \n

Role-Based Access Control (RBAC), audit trails, and secure authentication.<\/p>\n <\/div>\n

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Remote Administration<\/h3>\n <\/div> \n

SSH, VNC, remote commands, and batch operations across systems.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n

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\n Before and after<\/span>\n

What changes with GrandLinks ITSM<\/h2>\n

For organisations with a head office, departments, provinces and remote offices.<\/p>\n <\/div>\n

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\n Before GrandLinks ITSM<\/span>\n After GrandLinks ITSM<\/span>\n <\/div>\n
\n Information depends on calls, messages and manual follow-up.<\/span>\n Leadership sees status, location, owner, priority and service impact in one platform.<\/span>\n <\/div>\n
\n Technicians are sent without full diagnosis or history.<\/span>\n Remote diagnosis starts from asset records, previous incidents and location context.<\/span>\n <\/div>\n
\n Reports are prepared after the fact.<\/span>\n Dashboards and audit trails are available for ongoing governance.<\/span>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n\n
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\n Core Features by Module<\/span>\n

Complete IT Management Solution<\/h2>\n

15 core modules and their sub-features for complete management of your IT infrastructure<\/p>\n <\/div>\n

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