{"id":8517,"date":"2026-10-22T12:14:45","date_gmt":"2026-10-22T12:14:45","guid":{"rendered":"https:\/\/pulsar.ao\/?page_id=8517"},"modified":"2026-10-22T12:14:45","modified_gmt":"2026-10-22T12:14:45","slug":"call-links","status":"publish","type":"page","link":"https:\/\/pulsar.ao\/en\/call-links\/","title":{"rendered":"Call Links"},"content":{"rendered":"
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\n Omnichannel contact centre<\/span>\n

\"Call<\/h1>

Every call. Every chat. One console.<\/p>\n

Voice, WhatsApp, Messenger, Instagram and email in one platform, with supervision, reports and a direct line to your service desk. Built and supported by iSoft in Luanda.<\/p>\n

\n Get Started<\/a>\n Explore Features<\/b><\/a>\n <\/div>\n <\/div>\n
<\/b>Call Links<\/span><\/div>\"Call<\/figure><\/i>Voice and WhatsApp<\/span><\/i>Real-time supervision<\/span><\/i>On your servers<\/span><\/div> <\/div>\n
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11<\/b>Modules<\/span><\/div>\n
5<\/b>Contact channels<\/span><\/div>\n
4<\/b>interface languages<\/span><\/div>\n <\/div>\n<\/section>\n\n
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Before and after<\/span>

What changes with Call Links<\/h2>

For customer support, sales and collections teams.<\/p><\/div>

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Before Call Links<\/span>After Call Links<\/span><\/div>\n
Calls, WhatsApp and email are handled in different places, with no shared history.<\/span>Every channel reaches the same console, with each contact's history.<\/span><\/div>\n
The company's WhatsApp lives on a shared phone.<\/span>WhatsApp conversations join the same queues as calls and are kept on record.<\/span><\/div>\n
Contact lists are dialled by hand, one number at a time.<\/span>The dialer works through the list, retries busy numbers and records the outcome of every contact.<\/span><\/div>\n
Faults reported by phone end up on paper notes.<\/span>Every fault becomes a ticket in GrandLinks ITSM and is followed up to resolution.<\/span><\/div>\n <\/div>\n <\/div>\n<\/section>\n\n
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About Call Links<\/span>

From first ring to resolution<\/h2>

Call Links brings voice campaigns, WhatsApp, Messenger, Instagram and email into one agent console, with real-time supervision, reports, quality audits and a direct line to your service desk. It runs in your own data centre, in Portuguese, Spanish or English.<\/p><\/div>

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<\/i>

Voice<\/h3>

Inbound calls, outbound campaigns and IVR on your own trunks.<\/p><\/div>\n

<\/i>

Messaging<\/h3>

WhatsApp, Messenger, Instagram and email in one inbox.<\/p><\/div>\n

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Campaigns<\/h3>

Predictive and progressive dialer, preview mode and scheduled callbacks.<\/p><\/div>\n

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Supervision<\/h3>

Real-time wallboard, follow-up and quality audits.<\/p><\/div>\n

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Reports & recordings<\/h3>

Metrics by channel, agent and campaign, with searchable recordings and CSV export.<\/p><\/div>\n

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Integration<\/h3>

GrandLinks ITSM, CRM and your own systems.<\/p><\/div>\n <\/div>\n <\/div>\n<\/section>\n\n

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Module map<\/span>

11 modules. One console.<\/h2>

Choose a module to see its screen and what it does.<\/p><\/div>

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