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ACCELERATED GROWTH

Empowering IT operations with automation, visibility & control

GrandNet ITSM unifies assets, helpdesk, automation, and monitoring—so your team moves faster and safer.

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You can reach us anytime via support@pulsar.ao

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Meet Our Experts

    $[range_value budget]k

    $200k

    Shift IT from Infrastructure to Impact

    GrandNet ITSM enables your organization to move from reactive maintenance to proactive innovation.

    Through unified dashboards, automation, and AI-driven insights, your team can reduce manual work, speed up service delivery, and strengthen compliance — all from one secure environment.

    SPECIALIZATION

    WHAT GRANDNET ITSM BRINGS TO YOUR ORGANIZATION

    Icon IT Asset Management

    Track every asset from purchase to retirement. Auto-discover devices, normalize data, schedule maintenance, and keep licenses compliant.

    Gain full visibility into hardware, software, and network components, while automating maintenance schedules and depreciation tracking.

    Icon HelpDesk & Support

    Centralize all support tickets, incidents, and change requests.

    Resolve faster with a smart service desk. SLAs, priorities, and automation keep tickets moving without noise. Omni-inbox (email/web) SLAs & escalations Knowledge base & self-service Templates & canned replies.

    Icon Hyper Commands

    Execute at scale—zero friction. Software installs, remote SSH, and console access from one secure panel.

    • Bulk Software Deployment
    • On-Demand SSH Access
    • Browser Console
    • Pre/Post-Checks & Logs

    Icon Anti-Theft Tools

    Protect devices wherever they go. Locate, capture evidence, and reclaim control when needed. Live map & last-seen Camera photo & mic recorder Screenshots on trigger Remote wipe (WAP), lock & alert

    Icon Monitoring

    See issues before users do. Templates, thresholds, and alerts for hosts, services, and apps. Host & service monitors Ready-made templates Thresholds & notifications Maintenance windows

    Icon Mobile Management

    Bring mobiles under control. Enroll, configure, and secure iOS/Android with policy-driven management.

    Enrollment & inventory App whitelist/blacklist Passcode & encryption rules Remote lock/wipe

    Icon Dashboards & Reporting

    One view for everything that matters. Real-time KPIs, drill-downs, and role-based widgets.

    Ticket & SLA KPIs Asset & compliance status Cost & utilization tiles Custom widgets per role

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    CONSULTING EXCELLENCE

    Build an ITSM solution that drives performance and trust.

    Customizable Modules

    Choose exactly what your business needs — from Helpdesk to CMDB to Monitoring.

    Scalable Architecture

    Designed for enterprises that grow; GrandNet evolves with your infrastructure.

    Secure by Design

    Built with advanced encryption, multi-tenant isolation, and continuous patching.

    Integrated Ecosystem

    Works seamlessly with Active Directory, email servers, network tools, and third-party APIs.

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    GRANDNET VALUE SECTION

    GrandNet keeps your infrastructure secure, updated, and efficient

    From patching to prevention—GrandNet turns busywork into outcomes.

    Automated patch windows

    Version & policy checks

    Rollback-safe workflows

    Always-Up-to-Date
    Reduce vulnerabilities and configuration drift without late-night firefights

    Self-service flows

    Ticket triage rules

    One-click resolutions

    5 Years Experience

    Boosts Productivity
    Agents and admins spend less time clicking and more time solving.

    Least-privilege access

    Tamper & theft controls

    Compliance snapshots

    Hardens Security
    Prevent breaches and prove controls during audits in minutes.

    Frequently asked
    questions

    Everything you need to know about GrandNet

    GrandNet combines asset management, automation, and service desk capabilities under one intuitive interface.
    It’s designed for enterprises that demand flexibility, scalability, and security — not one-size-fits-all tools.

    Yes. GrandNet supports integration with LDAP, Active Directory, email systems, monitoring tools, and REST APIs.

    Both. You can host GrandNet in your private environment or on Pulsar’s secure cloud infrastructure.

    Licenses are modular and based on users or nodes, allowing you to scale up or down without complexity.

    24/7 technical support, onboarding training, and custom SLA packages to ensure smooth operation.